Terms of Service

Vivid Solitaire Jewels
Premium Fashion Jewellery

Effective Date: August 19, 2026

Welcome to Vivid Solitaire Jewels. By accessing or using our website, placing an order, or purchasing our products, you agree to the Terms of Service below.

Please read these terms carefully before using our website.

1. About Our Store

Vivid Solitaire Jewels operates an online store offering fashion jewellery and related products through our website.

Throughout these Terms, the words “we,” “us,” “our,” and “Vivid Solitaire Jewels” refer to Vivid Solitaire Jewels.

The words “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Copy, reproduce or misuse our website content without permission.
• Interfere with the security or normal operation of our website.
• Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Product Information

We make reasonable efforts to display our jewellery, product images, descriptions, sizes and colours as accurately as possible.

However, slight variations in colour, appearance, texture or finish may occur due to lighting, photography, screen settings and the nature of the product.

Such minor variations do not necessarily indicate a product defect.

We reserve the right to correct product descriptions, pricing, availability or other information if an error is discovered.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative resolution, including a refund where applicable.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

We make every effort to ensure that prices are displayed correctly. If a pricing error occurs, we reserve the right to correct the error and contact the customer regarding the affected order.

Any applicable taxes, shipping charges or other fees will be displayed where applicable during the purchasing process.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once we confirm or process the order.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Any violation of these Terms of Service.

If we cancel an order after payment has been received, an applicable refund will be processed.

7. Customer Information

You are responsible for providing accurate information when placing an order.

This includes your:

• Full name.
• Delivery address.
• Phone number.
• Email address.
• Payment information, where required.

Vivid Solitaire Jewels is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

8. Payments

Payments must be completed through the payment methods made available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store sensitive payment information such as complete card details. Payment processing may be handled by authorized third-party payment providers according to their own terms and security practices.

9. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated after purchase.

Delivery times may vary due to:

• Location.
• Courier delays.
• Weather or natural events.
• Holidays or peak periods.
• Operational disruptions.
• Events outside our reasonable control.

Once an order has been handed over to the delivery partner, delivery is subject to the courier's operations.

Customers are responsible for providing a correct and complete delivery address.

10. Returns, Refunds & Exchanges

Returns, refunds and replacements are governed by our Return & Refund Policy.

Please review that policy before placing an order.

For eligible damage, wrong-product or missing-item claims, customers must follow the requirements stated in our Return & Refund Policy, including the mandatory complete unpacking video requirement where applicable.

11. Promotions & Discounts

From time to time, we may offer discounts, promotional codes, special offers or other promotional campaigns.

Unless specifically stated:

• Offers cannot be combined.
• Promotional codes must be used before their expiry date.
• Offers may be subject to specific terms.
• We reserve the right to modify or discontinue a promotion.

Any special conditions associated with a promotion will be communicated at the time of the offer.

12. Intellectual Property

All content on our website, including but not limited to:

• Brand name.
• Logo.
• Product photographs.
• Product descriptions.
• Graphics.
• Website design.
• Text.
• Videos.
• Marketing materials.

is owned by or licensed to Vivid Solitaire Jewels and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell or commercially use our content without prior written permission.

13. Customer Reviews & Content

If you submit a review, photograph, testimonial or other content to us, you agree that:

• The content should be truthful and not misleading.
• You must have the necessary rights to submit the content.
• The content must not violate another person's rights.
• The content must not contain unlawful, abusive or inappropriate material.

By submitting content, you grant Vivid Solitaire Jewels permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

14. Third-Party Services & Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services or other tools.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security or services of third-party websites or providers.

Your use of third-party services may be subject to their own terms and policies.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use customer information only as described in our applicable privacy practices and policies.

16. Limitation of Liability

To the extent permitted by applicable law, Vivid Solitaire Jewels will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where the cause is beyond our reasonable control.

This may include natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, technical failures, courier disruptions or other unforeseen events.

18. Fraud & Misuse

We reserve the right to investigate and take appropriate action against fraudulent orders, payment abuse, false claims, misuse of promotional offers, chargeback abuse or other activities that may harm our business or customers.

Where permitted by law, we may cancel affected orders or restrict access to our services.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts or authorities, subject to applicable consumer protection laws and other mandatory legal rights.

21. Contact Us

If you have questions regarding these Terms of Service, please contact us: 

Vivid Solitaire Jewels
Website: vividsolitairejewels.com
Email: info@vividsolitairejewels.com
Phone/WhatsApp: 916303511882

Thank You

Thank you for choosing Vivid Solitaire Jewels.

We are committed to providing a safe, transparent and enjoyable online shopping experience while delivering jewellery that makes every occasion feel special.